This course will show your staff how to develop and manage effective internal relationships. The course covers how to structure roles and relationships, how to achieve alignment and also stresses the importance of shared goals.
Who should attend?
This course is designed for procurement specialists wishing to improve their skills in handling internal customers.
Topics covered in the course
- Why is the internal relationship important
- Roles and responsibilities
- Business alignment
- An excellence model for the internal relationship
- Change management
- Influencing skills
- Common issues in managing the internal relationship
- Human factors and communications
The course will be delivered as a mix of theory and practical sessions.
Participants will take part in a case-study based group exercise with plenty of individual feedback.
There will be several group break-out sessions – used to brainstorm and explore certain topics.
At the end of the course participants will have a clear idea of how to work effectively with their internal customers and how to engage them in effective buying and supplier management.